Reference
Get support
How to reach the ArkenOS team, and what to send so we can help quickly.
Email dev@iaconautonomics.com for help with anything in ArkenOS.
Before you write, check Troubleshooting and the FAQ. Most stops (no model, a usage limit, a Blocked goal, a quiet channel) have a fix there you can apply in a minute.
Write to us when the fix on those pages didn't work, something looks broken (an error that keeps coming back, a crash, a wrong number), or you have an account or data request.
Why the details matter: most of the time spent on a report goes into finding out what happened. Steps, your version and the logs let us start from the cause.
What to include
The more of this you send, the faster we can find the cause:
| Include | Where to find it |
|---|---|
| What you did | The steps, in order, from opening ArkenOS to the problem |
| What you expected, and what happened | Paste any message or banner exactly as it appears |
| Your app version | The version number at the bottom of the sidebar, or Settings → General → Updates |
| Your system | macOS, Windows or Linux, and its version |
| When it happened | The date and rough time, so we can find it in the logs |
| Logs | The files from the logs folder (below) |
| A screenshot | If something looks wrong on screen |
Send the logs
The logs folder is in the app's data folder:
| System | Logs folder |
|---|---|
| macOS | ~/Library/Application Support/arkenOS/logs/ |
| Windows | %APPDATA%\arkenOS\logs\ |
| Linux | ~/.config/arkenOS/logs/ |
Attach optimus-bridge.log for problems with chats, goals and agents, and api.log for channels, issues and automations. If ArkenOS won't start, click Open diagnostics on the ArkenOS couldn't start screen to open the folder.
ArkenOS sends nothing automatically, so the logs reach us only when you attach them. They can include file paths and project names; look them over before you send them.
A good report
Goals don't work.
ArkenOS v1.4.0 on macOS 15. I started a goal at about 14:10 to retrain our support-bot LoRA adapter. At 14:32 the goal row turned Blocked with “Goal blocked after agent error (connection reset)”. I expected it to keep retrying. optimus-bridge.log is attached.
Account and data requests
To delete your account, or to ask about the data ArkenOS holds for you in the cloud, email the same address and name the account or organization. Security and privacy explains what is kept where.